Refund policy

Last updated: 1 September 2025
Contact: info@wallpapertrader.com
Legal entity & ABN: Wallpaper Trader Pty Ltd, ABN 46 615 762 804

1) Your rights under Australian Consumer Law (ACL)

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. If a product has a major failure, you can choose a refund or replacement. If the problem is minor, we will repair, replace, or refund within a reasonable time. We cover reasonable return postage for approved faults. Nothing in this policy limits or excludes your rights under the ACL.

2) What to do if there’s an issue

Email info@wallpapertrader.com with your order number, a description of the issue, and clear photos (carton labels, batch/lot stickers, and any affected panels).

2.1 Unwrapping & inspection protocol

Before installation, check batch/lot and shade and inspect the print.
To keep exchange options open for any non-fault returns, open one roll only and do not remove the factory shrink-wrap on the remaining rolls until you confirm a match.
Stop and contact us immediately if you notice a defect. Do not cut, paste, hang, or trim any roll until we’ve assessed your photos and advised next steps.
Opening a roll to reasonably inspect for faults will not affect your ACL rights if a defect is present. However, once wallpaper is cut, pasted, hung or trimmed, it’s considered used.

3) Change-of-mind (exchanges only)

We don’t offer refunds for change of mind. We accept exchanges within 14 days of delivery for unopened, resaleable wallpaper:

Must be factory-sealed: rolls must be in their original, unopened shrink-wrap with all labels/barcodes intact and packaging undamaged.
Unwrapped/opened rolls: once a roll is unwrapped, it is considered used and not eligible for change-of-mind exchange.
Custom or cut-to-order items: custom murals, cut lengths, and made-to-order products aren’t eligible for change-of-mind exchange. (ACL rights still apply.)
Shipping: for change-of-mind exchanges, you’re responsible for return shipping.
(Optional) Restocking fee: If you apply one, disclose it here (e.g., “A restocking fee of X% applies to approved exchanges.”).

4) Colour, shade & samples

Colours may vary between screens and print dye-lots. We recommend ordering a sample and ensuring all rolls are from the same batch before installation. This guidance does not limit ACL rights.

5) Return window, method & processing

Notify us promptly. ACL rights are not time-limited, but notifying us within 30 days of delivery helps us resolve quickly.
Method: Returns are by mail with an RMA (we’ll send instructions). For approved faults, we provide a prepaid label.
Processing: Once received and approved, refunds (where applicable) are issued to the original payment method within 5–10 business days. Exchange orders ship once we receive the original goods.
Condition for change-of-mind: Only factory-sealed, unopened rolls are accepted for change-of-mind exchanges.

6) When we can’t approve a return

We can’t refund or replace where goods were:

change-of-mind and unwrapped/opened (factory shrink-wrap removed) or not in resaleable condition;
damaged by abnormal use or improper storage;
cut, pasted, hung, trimmed, or otherwise altered after delivery;
installed contrary to the product’s instructions (e.g., paste-the-wall vs paste-the-paper).
This does not affect your ACL rights.

7) Orders via social & marketplaces

For orders placed through TikTok Shop or Facebook/Instagram Shop, returns and cancellations must be initiated in-app and are governed by the platform’s displayed timelines and workflows. This website policy applies to orders placed on wallpapertrader.com.

US Customers

Plain-English summary:

No change-of-mind refunds. Exchanges within 14 days for factory-sealed, unopened rolls.
Faulty or misdescribed: we’ll repair, replace, or refund within a reasonable time.
Shipping rule: if we can’t ship on time, we’ll email you; you can wait or get a prompt refund.
The US “3-day cooling-off” rule generally does not apply to standard online purchases.

A) Change-of-mind (US)

We don’t offer refunds for change of mind. We accept exchanges within 14 days of delivery for factory-sealed, unopened wallpaper rolls (original shrink-wrap intact, labels/barcodes attached).

Custom murals, cut lengths and made-to-order items aren’t eligible. For change-of-mind exchanges, the customer pays return shipping.

Once a roll is unwrapped, or cut/pasted/hung/trimmed, it’s used and not eligible for change-of-mind exchange. Your rights for faulty or misdescribed goods remain.

B) Faulty or misdescribed (US)

Email info@wallpapertrader.com with your order number and photos (carton labels, batch/lot stickers, affected panels). We’ll repair, replace or refund within a reasonable time. For approved faults we cover reasonable return postage/shipping.

C) Return method & processing (US)

Method: Returns are by mail and require an RMA (we’ll send instructions).
Processing: Refunds (for approved faults) are issued to the original payment method within 5–10 business days after we receive and check the return. Exchange orders ship once we receive the original goods.

D) Shipping timeframes (US federal rule)

We ship within any timeframe we advertise; if none is advertised, then within 30 days. If a delay occurs, we’ll notify you and you may agree to the new date or cancel for a prompt refund.

E) Cooling-off clarification

The US “3-day cooling-off” rule is for door-to-door/temporary-location sales and typically does not cover standard online purchases.

F) Duties & taxes (US imports)

International import duties/taxes aren’t refunded by us if you return a product.

G) State-specific posting notices

Some states require refund/return terms to be clearly posted to be enforceable. We meet this by placing this policy on our Refunds & Returns page and linking it before checkout.

California: policy must be conspicuously displayed (time limits, conditions).
New York: policy should be visible via a link before billing info is requested; if no policy is posted, a 30-day return may apply.
Florida: if offering no refunds/credits/exchanges, the policy must be clearly posted; our online posting serves this transparency.