Shipping policy

Last updated: 1 September 2025
Contact: info@wallpapertrader.com
Legal entity & ABN: Wallpaper Trader Pty Ltd, ABN 46 615 762 804

Where we ship

Australia: we ship Australia-wide.
International: we ship to most countries including the US, UK, EU, Canada & NZ. If your location isn’t available at checkout, email info@wallpapertrader.com and we’ll assist.

Order processing times

In-stock wallpaper/rolls: dispatch in 5-7 business days.
Custom or made-to-order (e.g., murals): allow 14-30 business days for production before dispatch.
We’ll email tracking when your order ships. If anything is back-ordered, we’ll contact you with options (wait, swap, split ship, or refund for the unavailable item). These timeframes are typical; they do not limit your rights under the Australian Consumer Law (ACL).

Delivery estimates (after dispatch)

Australia: 7-10 business days metro; regional/remote may take longer.
International: typically 14-21 business days depending on destination and customs clearance.

Carriers & tracking

We use reputable carriers (e.g., Australia Post, StarTrack, DHL, FedEx, UPS). Tracking details will be emailed once available.

Signature on delivery & Authority To Leave (ATL)

Orders A$1000+ may ship with Signature on Delivery for security.
If you choose ATL at checkout or with the carrier, risk of loss passes once the parcel is scanned as delivered to your address.

Shipping costs

Australia: Flat rate AUD$40 over $200.
International: shown at checkout based on destination, weight and service.
Any import duties/taxes are paid by the recipient (see “Customs & import taxes” below).

Split shipments

For faster delivery, items may ship separately at no extra cost. You’ll receive tracking for each parcel.

Address accuracy & changes

Please check your shipping address at checkout. If you need a change, email info@wallpapertrader.com asap. We’ll try to intercept, but once booked we may be unable to amend.

Failed delivery, return-to-sender & re-delivery

If a parcel is returned to us due to an incorrect address, refusal, or not being collected, we can re-ship once postage is paid again. If you prefer a refund for a returned parcel, we’ll refund the item price less original shipping, provided the goods are received unused and factory-sealed; this does not affect your ACL rights.

Damaged in transit / missing items

Please photograph the carton and contents and email info@wallpapertrader.com promptly with your order number. Notifying us within 7 days helps us lodge a carrier claim, but your ACL rights are not time-limited to this period.

Lost or delayed parcels

If tracking shows no movement for a reasonable time, contact us and we’ll investigate with the carrier. If a parcel is confirmed lost, we’ll replace or refund.

Customs & import taxes (international)

International orders may attract duties, taxes or brokerage fees on arrival. These are the recipient’s responsibility and aren’t refunded by us if you return an item.

Items not eligible for change-of-mind return

Custom murals, cut lengths and made-to-order products aren’t eligible for change-of-mind return. (Your ACL rights for faulty or misdescribed goods still apply.)