Shipping Policy
Last updated: 29 October 2026
1. Overview
Wallpaper Trader Pty Ltd ACN 615 762 804 ('we', 'us' or 'our') will process all orders made via the website known as www.wallpapertrader.com (Website), subject to our Website Terms and Conditions.
This Shipping Policy applies to all orders made via the Website.
2. Delivery locations
We deliver within Australia and to international destinations. Shipping costs are calculated and displayed at checkout before you place your order. If you would like a shipping quote before ordering, contact us at hello@wallpapertrader.com.
3. Costs and Timeframe
We deliver all orders by third party domestic and international mail providers and couriers at the cost as set out in your order.
We will use all reasonable endeavours to dispatch your order as soon as possible after the date on which we confirm that we have received payment for your order. After we accept your order, delivery is estimated to occur:
(a) within Australia, generally within three weeks of your order being accepted, as many of our papers are printed to order, or within 10 business days where express delivery is selected at checkout; or
(b) to New Zealand and international destinations, generally within two to three weeks, or within 10 business days where express delivery is offered and selected at checkout.
Emma Hayes murals and panels are printed to order, so allow 4 to 6 weeks for delivery. Please confirm availability with us at hello@wallpapertrader.com before you order.
If an item is out of stock, we will notify you of the extended timeframe for delivery.
Delivery times. Our delivery times are estimates. Many of our papers are printed to order overseas, and events outside our control, such as global freight disruption, port or customs delays, supplier shutdowns, extreme weather or carrier strikes, can delay an order. When that happens we reserve the right to extend the delivery time, and we'll email you as early as we can with the reason and a new estimated date. A delay caused by events outside our control is not, on its own, grounds for a refund or compensation. If you'd rather not wait, you can cancel any part of your order that hasn't been dispatched yet and we'll refund it in full. Nothing in this clause limits your rights under the Australian Consumer Law or any other law that applies to you.
4. Lost or Damaged Products
We will take responsibility for your order until proof of delivery to you.
As we use and rely on third party courier services to deliver our products we cannot guarantee that orders will not be damaged or lost in transit.
If you think that products have been lost or damaged in transit, please contact us at hello@wallpapertrader.com to notify us.
We will undertake all reasonable steps to follow-up and investigate with our third party courier service providers. We may also offer a full replacement of your order in some circumstances in accordance with our Returns and Exchange Policy.
5. Absence
As a default procedure, a notification card will be left with instructions to pick up your delivery should you be absent upon delivery.
We recommend delivering to a business address or a residential address where you know that someone will be home to accept the delivery.