Privacy policy

Last updated: 1 September 2025
Contact: info@wallpapertrader.com
Legal entity & ABN: Wallpaper Trader Pty Ltd, ABN 46 615 762 804

This Privacy Policy explains how we collect, use, disclose and protect personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1) Who we are

“We/Us” means Wallpaper Trader (ABN above), operated by Wallpaper Trader Pty Ltd. Our website is wallpapertrader.com and any related sites we control.

2) Personal information we collect

  • Identity & contact: name, email, phone, billing/shipping addresses.
  • Order & support: order details, messages, photos you send us to assess an issue.
  • Device & usage: IP address, device identifiers, pages viewed, on-site events (via cookies/pixels).
  • Payments: processed securely by third-party providers (e.g., Shopify Payments/Stripe/PayPal). We do not store full card numbers.

3) How we use personal information

  • to fulfil orders, provide customer support, and handle returns/warranties;
  • to operate, secure and improve our services (analytics, debugging, load-balancing);
  • to personalise and measure marketing (where permitted/consented);
  • to comply with law and prevent fraud.

4) Marketing, analytics & cookies/pixels

We use analytics and advertising technologies including Google Analytics/Ads, Meta Pixel, TikTok Pixel, and Pinterest Tag. These collect device identifiers, IP address and on-site events to measure performance and show relevant ads.

  • Where required, we show a cookie banner and obtain consent before setting non-essential cookies.
  • You can change your cookie preferences via our banner at any time or via your browser settings.
  • Advertising choices: manage Google ad settings in your Google account; manage Meta/TikTok/Pinterest ad preferences in their settings; industry opt-outs are also available.

5) Disclosing information

We share personal information with service providers under contract (e.g., ecommerce platform, payment processors, warehousing/shipping, email service, analytics/ads partners). We may disclose information overseas where our providers operate (e.g., US/EU/UK). Where required, we implement appropriate safeguards for cross-border transfers.

6) Security & retention

We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification or disclosure. We keep information only as long as needed for our purposes and legal obligations, then de-identify or destroy it.

7) Access & correction

You may request access to, or correction of, your personal information by emailing info@wallpapertrader.com. We’ll respond within a reasonable time.

8) Your privacy choices

  • Marketing emails: use the unsubscribe link or contact us.
  • Cookies/ads: use our cookie banner and the platform controls noted above.

9) Children

Our site isn’t directed to children under 13 and we don’t knowingly collect their personal information.

10) Complaints

If you have a privacy concern, contact us at info@wallpapertrader.com. If unresolved, you may contact the Office of the Australian Information Commissioner (OAIC).

11) International visitors 

  • EEA/UK: Where applicable, we rely on consent, contract necessity, or legitimate interests. We only set non-essential cookies after consent. You may have rights to access, erase, or object; contact info@wallpapertrader.com
  • US state privacy: We do not “sell” personal information. We may “share” personal information for cross-context behavioural advertising. If applicable to your state, use our footer link “Do Not Sell or Share My Personal Information.”